Terms of Service
Last updated: February 11, 2025
Welcome to SocialBrew. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Services
SocialBrew provides DM automation and revenue optimization services for e-commerce brands. Our services include but are not limited to:
- DM automation system setup and management
- Content strategy and conversion frameworks
- Campaign flow creation and optimization
- Performance tracking and reporting
2. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the authority to enter into these Terms on behalf of yourself or your business
- Provide accurate and complete information when requested
- Comply with all applicable laws and regulations
3. Client Responsibilities
As a client, you agree to:
- Provide timely access to necessary social media accounts and platforms
- Create and provide content in accordance with our strategy recommendations
- Respond to our communications in a timely manner
- Ensure your products and services comply with all applicable laws
- Maintain ownership of all necessary intellectual property rights for your content
4. Payment Terms
Payment terms will be specified in your individual service agreement. Generally:
- Fees are due as specified in your service agreement
- Late payments may result in suspension of services
- All fees are non-refundable unless otherwise stated
- We reserve the right to modify pricing with 30 days notice
5. Intellectual Property
You retain ownership of your content, brand assets, and customer data. We retain ownership of our proprietary systems, frameworks, and methodologies. Any custom automations or flows created for you are licensed for your use during the term of our engagement.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during our engagement. This includes business strategies, customer data, financial information, and trade secrets.
7. Limitation of Liability
To the maximum extent permitted by law, SocialBrew shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.
8. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific results, revenue increases, or conversion rates. Results may vary based on factors outside our control.
9. Termination
Either party may terminate services as specified in the service agreement. Upon termination:
- All outstanding fees become immediately due
- We will provide reasonable assistance in transitioning your automations
- Confidentiality obligations survive termination
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at: